Things to know about your Digital Phone Service

The most important thing to understand about Voice Over Internet (VoIP) is that it is NOT like your old Bell landline; it requires a dependable high speed connection to work properly. This means that if your internet connection is interrupted or your power goes out, your phone service will not work. If your internet has been down for a period of time you may need to power cycle the phone adapter to make sure it reconnects to the internet to ensure it works properly.

If you get a message ‘device not registered’, it means the phone adapter is not receiving an internet signal. Power cycle all your equipment; modem, router and phone adapter. Wait a few minutes until all the lights on the adapter come back on and try again.

Digital Phone Feature Codes

*67 – Calling Line ID Delivery Blocking per Call
*72 – Call Forwarding Always Activation
*73 – Call Forwarding Always Deactivation
*74 – Call Forwarding Always To Voice Mail Activation
*75 – Call Forwarding Always To Voice Mail Deactivation
*78 – Do Not Disturb Activation
*79 – Do Not Disturb Deactivation
*92 – Call Forwarding No Answer Activation
*93 – Call Forwarding No Answer Deactivation
*94 – Call Forwarding No Answer to Voice Mail Activation
*95 – Call Forwarding No Answer to Voice Mail Deactivation
*98 – Voicemail Box